Before contacting us, please check the following FAQS that are listed below.

The CuckoldLand Promise "Our Goal is to make each and every CuckoldLand customer a Happy Customer! I promise you we will outwork and outcare every other site. We update every single day and our customer support team is available 7 days to help you with any request including cancelling. We make everything as easy as possible for you. It would be our honor to have you join CuckoldLand and if you are not 100% satisfied, for whatever reason, we will work hard to get you satisfied."

If you do still want to contact us after you have read the whole bunch of FAQS, then do it by using our Support Desk or contact form on the main page.

What is CuckoldLand.com?

CuckoldLand.com provides a venue for people to watch, host and stream their interracial, cuckold and hotwives videos, being compliant with the terms of use of this website) . Anyone can view and share videos, and premium members can upload videos and use other features (unless specified differently, in the Terms Of Use).

DMCA Notice & Takedown Policy and Procedures

This website ("SITE") qualifies as a "Service Provider" within the meaning of 17 U.S.C. §512(k)(1) of the Digital Millennium Copyright Act ("DMCA"). Accordingly, it is entitled to certain protections from claims of copyright infringement under the DMCA, commonly referred to as the "safe harbor" provisions. We respect the intellectual property of others, and we ask our users to do the same. Accordingly, we observe and comply with the DMCA, and have adopted the following Notice and Takedown Policy relating to claims of copyright infringement by our customers, subscribers or users.
Notice of Claimed Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Our Designated Copyright Agent (identified below) with the following information:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
description of the copyrighted work or other intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing is located on the SITE (preferably including specific url's associated with the material);
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and,
a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
You may send your Notice of Claimed Infringement  to
http://www.cuckoldland.com/support/leavemessage.php

Abuse Notification

 Abusing the DMCA Notice procedures set forth above, or misrepresenting facts in a DMCA Notice or Counter-notification, can result in legal liability for damages, court costs and attorneys fees under federal law. See; 17 U.S.C. §512(f). These Notice and Takedown Procedures only apply to claims of copyright infringement by copyright holders and their agents – not to any other kind of abuse, infringement or legal claim. We will investigate and take action against anyone abusing the DMCA notification or counter-notification procedure. Please ensure that you meet all of the legal qualifications before submitting a DMCA Notice to our Designated Agent.

Take Down Procedure

The SITE implements the following "notification and takedown" procedure upon receipt of any notification of claimed copyright infringement. The SITE reserves the right at any time to disable access to, or remove any material or activity accessible on or from any SITE or any Materials claimed to be infringing or based on facts or circumstances from which infringing activity is apparent. It is the firm policy of the SITE to terminate the account of repeat copyright infringers, when appropriate, and the SITE will act expeditiously to remove access to all material that infringes on another's copyright, according to the procedure set forth in 17 U.S.C. §512 of the "DMCA". The SITE's DMCA Notice Procedures are set forth in the preceding paragraph. If the notice does not comply with §512 of the DMCA, but does comply with three requirements for identifying sites that are infringing according to §512 of the DMCA, the SITE shall attempt to contact or take other reasonable steps to contact the complaining party to help that party comply with the notice requirements. When the Designated Agent receives a valid notice, the SITE will expeditiously remove and/or disable access to the infringing material and shall notify the affected user. Then, the affected user may submit a counter-notification to the Designated Agent containing a statement made under penalty of perjury that the user has a good faith belief that the material was removed because of misidentification of the material. After the Designated Agent receives the counter-notification, it will replace the material at issue within 10-14 days after receipt of the counter-notification unless the Designated Agent receives notice that a court action has been filed by the complaining party seeking an injunction against the infringing activity. The SITE reserves the right to modify, alter or add to this policy, and all users should regularly check back to these Terms and Conditions to stay current on any such changes.

How do videos get featured?

Featured videos can displayed by default based on the number of hits and rating a particular video receives or directly assigned by the website administration. A user cannot assign a featured video, as this would result in every user featuring his own videos and bloating this way the relative content pages of the website.


The website keeps asking for password and login even though I put in my username and password correctly.

This could be due to the way cookies are set to be handled on your system, so here are the steps to check your cookies for your browser.

1. Go to the Tools menu
2. Choose "Internet Options"
3. Select the "Privacy" Tab
4. Choose "Advanced"
5. First and Third Party Cookies should be set to "Accept".


The steps described above are for Internet Explorer^TM, but should be similar for other browsers. In any case, we strongly reccomend using a modern, web standards-compliant open-source - based browser, such as Mozilla Firefox and not a closed-architecture obsolete browser other companies may provide, because such pieces of software are often deprecated in terms of web standards support and usability.

If your cookies are not set to be accepted by your browser, please change this setting and try logging in again.


How do I change my password?

1. Login to your CuckoldLand.com account.
2. Click on the 'Profile' link, located in the User Panel (top right of the page).
3. Enter the new password in the 'Password' and in the 'Retype Password' fields.
4. Click the 'Save changes' button at the bottom of the page.


I forgot my password. How can I log back into the site?

Contact us to reset your account.


Can I change my username?

No. The user name can not be changed.


What are "tags"?

Keywords assigned to videos are called "Tags". The purpose of tags is to help describe or identify a video. Tags help you label videos you upload so that other people can find them more easily.


How do I remove/delete a video?

To remove/delete one of your videos, simply log in to your account and click on "My videos" link, located in the user panel (top right of the page) or go directly to http://www.cuckoldland.com/my_video.php and click on the "Delete this video" button, next to the video you would like to remove. You can only delete videos that YOU have uploaded.


How do I find videos of interest to watch?

1. By clicking on the Videos link (top left of the page) a list of features and ways become available to you, by which you can find videos of interest. In the Videos page, you can view Most Recent, Most Viewed, Most Discussed, Top Favorites, Top Rated, Recently Featured or Random videos, by clicking on the appropriate link.
2. If you know what you're looking for, you can search for videos using the Search box.
3. You can also use the Channels link (top left of the page) to browse the site to find videos in a more specific area (for example, "Music" or "Funny").
4. By subscribing to a particular member of interest, you'll be notified whenever they upload new videos.
5. You can also use the Search box and Users link to search for videos submitted by a particular member.

Premium Questions:

Q. What's the difference between Premium Membership and Free Membership on Cuckoldland.com?
A. Premium users can:
- Get access to DVD section
- Download videos (Coming Soon)
- Custom rank
- Free Video Feeds
- See no advertising
- Get email notifications about PMs

Q. Can I download all your videos with Premium Membership?
A. Coming Soon.

Q. How can I watch downloaded FLV files on my PC?
A. We recommend you to use VLC player for FLV files, you can download it for free on http://www.videolan.org/vlc/ and it work with Windows, Mac OS X and Linux

Q. How can I watch DVDs on my PC/MAC?
A. You can use standart Windows Media Player for Windows (you can get latest version on http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx) or Quicktime Player for Mac OS X (You can download it on http://www.apple.com/quicktime/download/). Also You can use VLC player for Mac OS X, Windows and Linux: http://www.videolan.org/vlc/

Q. How can I watch FLV files on my iPod (PSP, smartphone, TV etc)?
A. You need to convert FLV files to MP4 or other suitable format, on Windows you can do it with Any FLV Converter (http://www.any-flv-converter.com/), for Mac OS X we recommend to use Leawo FLV converter (http://www.leawo.com/flv-converter/)

Q. How can I cancel my premium membership?
A. Premium membership can be canceled here: http://www.zombiao.com .Your account would be switched to a Free version.

Q. I'm concerned about my privacy. How will I be billed?
A. A discreet charge ... will appear on your monthly account statement. IOBilling name and link won't ever appear so your privacy is secured. The data that was recorded when you signed up is used only by our tech and billing support staff. We never sell or give away your personal information to third parties and will never contact you via postal mail services.

Q. My access isn't working. How can I get it fixed?
A. If you are unable to log into CuckoldLand, first make sure you're entering the correct username and password. If it still doesn't work and you receive error "invalid login or password", please contact us .

Uploads:

Q. I've uploaded a video, when it would be up?
A. Your video needs to be converted and moderated, usually it takes ~2 days, sometimes longer. Please be patient.

Q. Why was my video/photo deleted?
A. We remove videos and photos that violate our terms. Never upload:
- Copyrighted videos/photos or videos/photos you haven't rights to post
- Watermarked videos/photos (people don't like them)
- Videos/photos with shitting, pissing, pooping etc
- Videos /photosinvolving animals
- Videos/photos involving underaged persons, also videos/photos with persons looking young (even if they are 18+ but look like they are younger)
- Videos/photos with violence (rape or something that looks like rape)
- Incest videos/photos or videos/photos with incest-styled titles
- Very bad quality videos/photos

Also we remove reposts and broken files (where was error with conversion)

Q. I uploaded video and i see status errorconv for it, what does it mean?
A. It means that your codec wasn't recognized by our system, please reconvert file to another format. Supported file types are mpg, avi, mpeg, wmv, 3gp, mp4, mov, asf, flv , avi and wmv would be the best choice.

Q. I uploaded video and i see status repost for it, what does it mean??
A. It means that your file was posted in the past (may be it even was deleted, so it's not original one).

Q. I uploaded video and I see status moderation for it, what does it mean??
A. It means that your video is waiting for moderation (usually it takes 1-2 days). If it's okay it would be up soon.
Q. I can't change category for my video, what can i do?
A. We don't allow to change categories for videos from men channel, please post solo men vids only to men section

Technical Questions:

Q. How can I see videos?
A. Our player requires the Flash-Plugin Version 10.1 or higher. Please download and install the latest Version, then restart your browser. We recommend you to use Firefox.
Please check if you have any ad blocker or ref blocker programs or extensions, it can block our player.
If you have problems please first reboot your computer, if it doesn't help please save page with video from your browser into a html file (you can see how to do it here: http://www.ehow.com/how_2276520_save-web-page-as-file.html) and send it to us for investigation.

Q. The movie keeps stopping while I'm watching it. What is wrong?
A. It may be due to your connection speed, you need 600+kbps speed to watch all videos properly. Also it can be due to a server overload on our side. We are working to keep our servers fast.

Q: I can't log in
A. It can be if your account was closed (in this case you can see status "inactive" on it's page) or if you have cookies disabled.
You need to enable cookies in your browser, also please check your password. Or use contact button on main page.

Q: How to enable cookies?
A. Please read this article: http://www.google.com/cookies.html

Q. I have no sound, how can i fix it?
A. Please check sound button, isn't it muted? Also please read this article: http://www.codecguide.com/fix_for_flash_sound_problems.htm to fix the problem

Q. Every time I make a selection I get an error box which reads "An unhandled exception occurred in a third pary module and will close"
A. Please uninstall ANT toolbar, it's the reason of that error.

Abuses

Q.Someone send me spam via comments/private messages
A. Please report a spammer via Support desk on main page.

Q. I see my copyrighted content on CuckoldLand, please remove it
A. Please send us the direct url of the movie to delete it

Q. Someone uploaded movie with me, please remove it, it can ruin my life!
A. Please send us the direct url of the movie to delete it

Q. There is illegal content (rape, zoo, cp) on CuckoldLand, please delete it
A. Please send us the direct url of the movie to delete it